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Business Administration Paper – 2011

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1) Fredrick Winslow Taylor‟s Principles of Scientific Management suggested the use of
scientific methods to define:

A. The easiest way of doing a job
B. The most complex way of doing a job
C. The best way of doing a job
D. None of these

2) The quantitative approach using quantitative techniques in Management is called:

A. Scientific Method
B. Operations Research
C. Quantitative Approach
D. None of these

3) The perspective that Managers are directly responsible for an organization‟s success is
known as:

A. Omnipotent view of management
B. Management orientation
C. Autocratic management
D. None of these

4) Effective Management decisions are:

A. Emotional
B. Based on lots of data
C. Rational
D. None of these

5) Breakeven Analysis is a useful technique for:

A. Reducing operating costs
B. Maximizing sales
C. Resource allocation
D. None of these

6) Recruitment helps:

A. Improve productivity of HR
B. Reduce number of employees
C. Improve labour relations
D. None of these

7) Grapevine is:

A. An office decoration plant
B. An information network
C. An official drink
D. None of these Informal Business Communication)

8) Most important asset in an organization is:

A. Money
B. Plant and Machinery
C. Employees
D. None of these

9) Employees resist organizational change because it:

A. Reduces their compensation
B. Creates uncertainty
C. Puts more work on them
D. None of these

10) Strictly observing Corporate Ethics is:

A. Not important in commercial organizations
B. Against the concept of profit maximization
C. An essential requirement of professional business management
D. None of these

11) According to Herzberg‟s Motivation – Hygiene Theory, employee‟s salary is:

A. Hygiene Factor
B. Motivating Factor
C. Employee‟s Retention Factor
D. None of these

12) Who has the most power in Value Chain?

A. Suppliers
B. Distributors
C. Customers
D. None of these

13) Marketing is:

A. Sales of goods and services
B. The range of services starting and ending with the customer
C. Sales planning and promotion
D. None of these

14) Marketing Strategy is:

A. Activities focused to defeat competitors
B. Activities aimed at creating value and profitable relationship with customers
C. Activities for maximizing sales
D. None of these

15) Cost strategy means charging:

A. Highest price for products
B. Lowest price for products
C. Varying prices for products
D. None of these

16) Branding is:

A. Not possible for services
B. Not very useful commercially
C. Useful for building product loyalty
D. None of these

17) Creation of value in a business means:

A. Earning maximum profits
B. Promoting rapid growth in sales
C. Optimizing shareholder’s return in a company
D. None of these

18) Price/Earnings Ratio of a company shows relationship between its:

A. Net profit and Sales
B. Gross profit and Net earnings
C. Market price of its share and Earnings per share
D. None of these

19) Free Cash Flows are:

A. Net after tax profit
B. Expected Revenues minus expected costs and capital expenditures
C. Cash in hand and in bank
D. None of these

20) Term interest earned is:

A. EBIT ÷ Interest on debt
B. Net profit ÷ Debt
C. Sales ÷ Interest Payable
D. None of these