Each of the following are requirements of twenty-first century managers except that they?

A. must be prepared to deal with people of different ethnic and racial backgrounds.
B. must value quality.
C. contend with a workforce whose skills match new tasks and technologies.
D. must personally do things to add value to the organization’s ability to meet customers’ needs. » Read More…

Total quality management is?

A. a commitment to continuous improvement.
B. a relatively permanent change in behaviour that occurs as a result of work experiences.
C. the attempt by scholars to identify how situations can be understood and managed in ways that respond appropriately to their unique characteristics.
D. the study of individuals and groups in organizations. » Read More…

Organizational behaviour is?

A. a commitment to continuous improvement
B. a relatively permanent change in behaviour that occurs as a result of work experiences
C. the attempt by scholars to identify how situations can be understood and managed in ways that respond appropriately to their unique characteristics.
D. the study of individuals and groups in organizations. » Read More…